Eleving Group, an international financial technology company listed on the Frankfurt and Riga stock exchanges, has partnered with Lithuania-based technology startup Chaseit to introduce artificial intelligence (AI) voice agents at its call centers. Following a successful pilot roll-out, during which the performance of AI English voice agents was tested, Eleving Group is moving ahead with Chaseit by introducing AI voice agents in multiple markets and different languages. 

“The group companies currently have more than 470,000 active customers, which means that its call centers handle loads of information daily. To help our customer service teams, we did a test run of AI voice agents at our call centers. The initial results are very positive—voice agents can make more than 20,000 calls per day, a volume that would require about 100 operators to handle. Based on these positive results, we are now beginning to roll out voice agents across multiple markets and in different languages. Romania is the first non-English-speaking country where AI voice agents will be introduced as part of everyday operational processes,” explains Modestas Sudnius, CEO of Eleving Group.