Founded in 2012 and with HQ in Riga, Eleving Group is a publicly listed international fintech operating across 18 countries on 3 continents.
Our team of 4,600+ people brings together different cultures, perspectives, and experiences. Together we create vehicle, smartphone, and consumer financing solutions for more than 2.2 million registered users worldwide.
At Eleving Group, you’ll think beyond one role, team, or market — working across borders, making an international impact, and seeing your work travel beyond your desk as you grow with the company.
Danute BakaityteHead of Debt Collection Africa and Asia
your missionImprove how collections work across our business in Kenya – from early missed payments to field investigations and recovery. Turn data and frontline feedback into scalable workflows, automation, and clear standards that improve the repayment experience, strengthen performance, and keep operations smooth.
teamDebt collection
locationNairobi, Kenya [relocation required]
your responsibilities
- Analyse large collections datasets to identify recovery patterns, performance gaps, and opportunities for improvement
- Compare performance across overdue stages, customer segments, products, locations, agents, and collection channels
- Review key decision points across the collections journey, including when and how cases should move into field investigation
- Assess which actions work best for different customer groups, repayment histories, locations, and stages of overdue payment
- Build data-backed proposals, test changes, and measure their impact on recovery rates, efficiency, and cost-to-collect
- Spend time in the field with agents and team leads to understand how processes work in practice – not only on paper
- Improve field investigation, case allocation, customer communication, and asset-tracking processes
- Introduce practical automation and explore how AI can improve efficiency and reduce manual work
- Work closely with the Head of Debt Collection, field teams, Credit/Risk, Customer Service, Product/IT, and Legal
- Build effective working relationships with local stakeholders involved in the recovery process
- Create clear procedures, playbooks, and training materials that teams can use in their daily work
- Ensure collections processes remain fair, compliant, consistent, and ready for audit
- Present findings, recommendations, and results clearly to the Head of Debt Collection and other stakeholders
what we're looking for
- Strong analytical mindset and confidence working with numbers and large datasets
- Experience improving operational processes
- The ability to ask the right questions, connect data with what is happening in the field, and see the bigger picture
- Hands-on attitude – you are comfortable analysing data one day and joining field teams the next
- Curiosity, sound judgement, and the willingness to learn quickly
- The confidence to challenge existing ways of working and communicate directly when something needs to change
- Strong integrity and the ability to handle sensitive situations responsibly
- Comfortable working with data and dashboards to understand performance and track results [strong Excel skills]
- Ability to work with different teams and get things done together [Customer Service, Credit/Risk, Product/IT, Legal, and external partners when needed]
Bonus points for:
- Experience with debt collection processes
- Interest in automation and practical tech improvements [rules-based case allocation, workflow tools, customer communications; curiosity about AI is a plus]
- Working experience with Power BI, SQL, or similar tools
what we offer
- Relocation support [flights to Nairobi, visas & work permits]
- Monthly housing allowance and periodic flights back to home country
- Health insurance package for you and your family if relocating together
- The chance to make a real impact in a fast-growing international company
- A multicultural, professional, and collaborative team, where your expertise is valued and your ideas matter
- A supportive and dynamic workplace culture